Customer Support
Customer Support
We will answer the questions from the customers.
Please ask any question.
lineOrder of Accuniq measurement
In case of Accuniq measurement, please use it according to the following order.
Please locate your feet properly
on the markings as shown.
on the markings as shown.
Hold the handles as such that all 4 fingers
will touch the finger electrode.
will touch the finger electrode.
Open your arms as such that your
underarm would be open.
underarm would be open.
lineCautionsfor using Accuniq
You need to follow the instructions below to ensure safety of the device.
Minimize the mass of clothes as muc as possible.
Do not use the machine in conditions of over-eating or extreme dehydration.
Do not use the machine after a vigorous exercise.
Do not use the machine right after a bath.
Please use the machine in the same or consistent conditions if possible.
lineCautions for connecting the adapter
Please follow the instructions below to ensure safety of the machine.
Check the direction of the arrow on the connecting part of theadapter. You need to plug it as such that the arrow is facing up. Wrong connection can cause problems with the machine.
When connecting the adapter, you need to properly connect it by pushing it sufficiently. Unstable connection can cause problems with the machine.
Please use the adapter and power cable that Accuniq provided. We are not responsible for any problem that is due to the use of random accessory.
lineCautions for the customers
Spillage of water on the product may cause fire.
Do not install the product when the voltage is unstable or where there is no ground.
Please get your Body Composition Analyzer and Blood Pressure Monitor checked every two years.
If you want to move the product you are using, contact us to request for our cooperation. Incorrect installation can cause problems with the product.
ACCUNIQ BC How to use
| Impedence is out of the measurable range. |  |
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[Cause] When the subject's body impedance is deviated from the limits - Insufficient touch to electrodes - In case body impedance is below or above measurable range [Repair] When the subject's body impedance is deviated from the limits, clean the measuring parts (the electrodes, palms, soles or ankles) then try again. Measure again in the correct posture and right touch to electrodes. Do not move during measurement in order to avoid wrong connection with electrodes. Cannot measure if the impedance is out of range. If the same error is repeated, please contact our company or its local distributor where this device is purchased. |
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| The body fat percentage is out of the measureable range. | |
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[Cause] When the subject's P.B.F. is deviated from the limits - In case personal data input is incorrect - In case P.B.F. is out of measurable range [Repair] Clean the electrode holders and try again. Measuring is not possible if the P.B.F. is out of range. If the same error is repeated, please contact our company or its local distributor where this device is purchased. |
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| It is out of the measurement range. | |
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[Cause] When the subject's degree of obesity is below or above measurable range - range: -100 ~ +100 % [Repair] Input height correctly. Confirm measured weight and try again correctly. Measuring is not possible if the degree of obesity is out of range. If the same error is repeated, please contact our company or its local distributor where this device is purchased. |
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| There is insufficient contact to the Ankle electrodes. | |
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[Cause] When even one out of all 4 ankle electrodes is contacted insufficiently [Repair] Contact all 4 ankle electrodes with ankles tightly. |
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| Can’t input the height | |
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[Cause]
When the subject's height is deviated from the limits - In case height input is incorrect - In case height is below or above measurable range [Repair] Input height correctly. Measuring is not possible if the height is out of range |
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| Can’t measure the weight | |
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[Cause]
When the subject's weight is deviated from the limits - Measuring error - In case subject is moving during measurement - In case weight is below or above measurable range. [Repair] Measure weight again. Do not move or speak during measurement. Measuring is not possible if the weight is out of range. If the same error is repeated, please contact our company or its local distributor where this device is purchased. |
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| In case P.B.F. is measured too low or too high | |
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[Cause]
In case measuring is done under unstable hydration state such as right after physical exercise, taking a bath, extreme perspiration, or drinking more than sufficient amount of water. In case of moving or speaking during measurement In case electrode holders or measuring parts are dirty and not cleaned. [Repair] Measure again at stable physique with correct method. Pay attention and refrain from moving or speaking during the measuring process. Clean electrode holders with soft gauze and then measure again. Clean hands and soles and then measure again. Make sure there are no foreign matters between electrodes and measuring parts. |
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| This device does not work even when ‘Start button’ is pressed correctly | |
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[Cause]
In case electrode holders are not connected to main body In case electrode holders are defective [Repair] Make sure the electrode holders are connected to the main body well. If the same error is repeated, please contact our company or its local distributor where this device is purchased. |
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